Content at…Scope
An interview with Stephanie Coulshed (she/her), Content Design Programme Lead at Scope.
Opinion
Content at…Action for Children
An interview with Ruth Stokes, Senior Content Designer on Parent Talk at Action for Children.
How AI is changing the landscape for content strategists and designers
Changing search behaviour, the enshittification of the web, and threats to intellectual property. Keeping our jobs isn’t the only challenge AI poses for content folk.
Content service thinking
Could thinking about your content as a service transform how you serve your users, online and offline? I’m starting to think it could.
Year notes: a reflection on and round-up of my work in 2023
Content is a service, project management is key, and other things I learned/did in 2023.
Why a bad website is like a car boot sale
One of my clients used the best metaphor for bad, organisation-focused websites the other day: a car boot sale. I was so struck by the comparison, that I had to write about it.
Overcoming the ‘everything everywhere all at once’ of content
Content people don’t have to fix everything, everywhere, all at once. Really.
Don’t make alt text an afterthought
Just like any other content, writing alt text at the last minute is a bad idea. If you’re rushing mistakes will invariably start to creep in.
A website is never ‘done’
One thing I’d love to change about how people see their website or content, is the idea that this is work that can be ‘finished’.