Content strategy for charities

Why content strategy matters to charities

Now that we’re clear on what it is, let’s talk about why content strategy is relevant to nonprofits and worth spending time and effort on.

When content is underpinned by a solid content strategy, it will be:

• purposeful and well-planned out
• user-focused
• consistent and high-quality
• produced and managed in an efficient way
• aligned to your organisation’s goals

And that creates a better experience for users and makes a positive contribution to the organisation overall.

Content strategy for different types of charity

Content strategy is useful for all charities, no matter what area you focus on or sector you’re in. This includes fundraising, service delivery, campaigns, and anything else you can think of.

Fundraising and donations

Content strategy can support your fundraising efforts by:

• Creating visibility and awareness of your organisation among your target audience
• Giving people a clear understanding of the mission of the charity, and building support.
• Building a better user journey towards donation through your content types and content model.

Service delivery

Content strategy can support online and offline service delivery by:

• Creating visibility and awareness of the service
• Helping people access the service, by answering their questions, providing practical information they need, and helping to build a sense of trust and credibility

And for digital services, content strategy (and content design) is crucial for making sure that the service is useful, usable, and accessible.

Education, information, and advice

If you provide education, information, or advice on your website, content strategy is vital. It will make sure that:

• Users can find and navigate to information
  Content reflects user needs (and not just what the organisation wants to say)
  Information is consistent and high-quality
  Information is readable and accessible
  Content is regularly updated

Campaigns

If you need to generate support for a campaign, a content strategy can help by:

• Making sure you’re reaching the right audience, with the right message, in the right place and time
• Providing a framework for ‘in-flight’ campaign analysis and iteration

Tips for charity content strategy

‘Know who you are and do it on purpose’

To paraphrase Dolly Parton: know who your charity is and act on that with intention. By that, I mean getting a precise understanding of:

• What your organisation does
• Why it does what it does
• How it’s different

Your strategy should be specific to your organisation, and this is a key part of achieving that.

This can be a pain point for many nonprofits. Getting to this level of precision is tough. If you work in a larger organisation with a brand team, you should probably be getting this from them. And if you don’t feel like what they’re giving you is enough, that can create friction. If you work in a smaller organisation, you might need to define this yourself or collaborate with others to do so.

Work from the organisation’s strategic goals

The content strategy’s job is to help the charity achieve its goals. So you need to have them in mind as you write your strategy, and be able to show how your recommendations ladder up to them. This is key to an effective strategy (and getting buy-in for it).

Collaborate on your strategy

Collaborate with your stakeholders to create a content strategy. Ask about their challenges and opportunities, and how what they do relates to your content. You must also explain your strategy, the rationale, how it affects them, and how it benefits them, too.

Understand your users

A content strategy is about finding what unites your users and your organisation. This sweet spot is where you get the best return for the lowest effort.

To find it, you need to understand your audience: who they are, what they need, what they care about, and how they behave. If you don’t know this stuff, start by finding out.

You do not need multiple strategies for different types of user

Charities often speak to distinct audiences, like the people who use their services, supporters, volunteers, commissioners, corporate partners. A question I hear a lot is ‘do charities need to create a different content strategy for each user group?’

I think it’s best to have one content strategy for all your audiences. It needs to unite everything you’re doing, look at the big picture, and promote consistency. If you have multiple strategies, you risk things getting fractured, complicated, and duplicating effort.

This doesn’t mean you should produce the same content for every audience. You can use the substance, the messaging, the content types, etc within your strategy to provide guidelines on how to reach each different audience.

Don’t assume the content types you need

It’s easy to get drawn in by the siren call of the latest cool content format, or assume you need a certain content type because everyone does it.

There’s nothing wrong with putting these things on your ideas list. But you should analyse whether they’re what your users need and will contribute to your organisation’s goals. For example, blogs are a popular content format and easy to implement. But do you have enough time to write new posts every week, and does this format get the right message to the right person at the right time? Or TikTok: it’s huge right now, but are your users actually on there? Do you have the capability to create the content that works for the channel?

Do less, do it brilliantly

Time and capacity seem to be a huge struggle for content people in all charities, irrespective of size. There’s so much to do, so little time, and so many people saying, ‘Can you just…?’.

The answer isn’t to create a strategy that tries to do it all. That’s unrealistic. And it’s probably ineffective too: trying to be everything to everyone is often a sign of a bad strategy.

The answer is to create a strategy that focuses on doing the most impactful things in the most efficient way. There’s no shame in doing less. Doing a few things brilliantly is something to take huge pride in, and is likely to have a big impact for your charity, too.

Process and people are essential

Don’t skip the ‘People’ side of your content strategy. You need to map out who is going to do what, when, where, and how. Strategy starts with a document, but success is all in the doing. Your strategy needs to be a part of your day-to-day: informing what you do and how you do it, all the time.